By offering specialized financial solutions, expanding the clientele, and guaranteeing a first-rate customer experience in accordance with the bank’s service standards and strategic objectives, the Relationship Officer, Personal Banking, is primarily responsible for establishing and preserving solid relationships with personal banking clients.
The Role:
- Proactively manage customer accounts and ensure all customer queries and issues are resolved promptly and effectively.
- Develop and manage relationships with new and existing personal banking clients to grow a high-quality loan and deposit portfolio.
- Actively identify customer needs and offer appropriate banking solutions, including savings, deposits, personal loans, and other retail banking products.
- Cross-sell bank products and services to enhance customer value and deepen wallet share.
- Conduct regular client visits and follow up to ensure high levels of customer satisfaction and retention.
- Monitor loan performance, conduct early follow-ups on arrears, and take proactive steps to maintain portfolio quality.
- Ensure compliance with internal policies, regulatory requirements, and risk management frameworks.
- Support the achievement of branch and individual sales targets as defined by the bank.
- Prepare and submit timely and accurate reports on customer activity, sales performance, and market feedback.
- Job type Full-time Job
The Candidate:
- Knowledge of banking products and services, credit analysis, and lending procedures.
- Bachelor’s degree in Business Administration, Banking, Finance, Economics, or a related field.
- Minimum of 2 years of experience in retail or personal banking, preferably in a sales or relationship management role.
- Familiarity with regulatory and compliance requirements in the banking sector.
Application Instructions: If you meet the above requirements and are ready for great challenges, submit:
- Covering letter
- Your Curriculum Vitae To: recruitment@acbbank.co.tz Deadline: June 29, 2025
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