Branch Manager, June 2025, ACB Bank

In addition to guaranteeing the provision of first-rate customer service, company expansion, operational effectiveness, compliance, and employee performance, this role is in charge of overseeing and managing all branch operations. The Branch Manager is responsible for meeting branch financial goals, keeping a high-quality loan portfolio, and cultivating enduring bonds with the community and customers.

The Role:

• Maintain and grow relationships with key clients and ensure a personalized banking experience.
• Drive the achievement of branch targets for deposits, loans, and other revenue-generating products and services.
• Identify and pursue opportunities to acquire new customers, deepen relationships, and grow the branch’s market share.
• Develop and implement branch marketing initiatives and participate in community engagement to build brand visibility.
• Oversee cross-selling and up-selling activities by the branch team to maximize customer value.
• Ensure a high standard of customer service delivery in line with the bank’s service charter.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction and retention.
• Oversee day-to-day branch operations, ensuring compliance with internal policies, procedures, and regulatory requirements.
• Manage branch cash, security, and reconciliations, ensuring proper controls are in place.
• Monitor and maintain the quality of the loan portfolio, ensuring timely collections and follow-ups on non-performing accounts.
• Conduct regular operational and compliance checks to identify and mitigate risks.
• Lead, supervise, and motivate the branch team to deliver performance and uphold a strong team culture.
• Conduct regular performance reviews, coaching, and mentoring to enhance team productivity and engagement.
• Identify training needs and coordinate staff development initiatives in collaboration with HR.
• Prepare and submit timely and accurate branch performance reports to management.
• Monitor key performance indicators (KPIs) and implement corrective actions where necessary to meet set objectives.
• Analyze market trends and competitor activities to inform strategy.
• Job type Full-time Job

The Candidate:

1. Proven ability to drive business growth and achieve financial targets.
2. Strong leadership and team management skills.
3. Bachelor’s degree in Business Administration, Banking, Finance, Economics, or a related field.
4. A Master’s degree or professional certification (e.g., CPA, ACCA, or banking-related qualifications) is an added advantage.
5. Minimum of 5 years’ experience in the banking industry, with at least 2 years in the same role.
6. Strong experience in retail banking operations, credit management, and customer relationship management.
7. Excellent communication, interpersonal, and negotiation skills.
8. Sound knowledge of banking products, services, and regulatory requirements.
9. Business acumen and strategic thinking.
10. Strong analytical and decision-making abilities.
11. High level of integrity, professionalism, and ethical conduct.
12. Customer-centric with a proactive approach to service delivery.

Application Instructions: If you meet the above requirements and are ready for great challenges, submit:

• Covering letter
• Your Curriculum Vitae To: recruitment@acbbank.co.tz Deadline: June 29, 2025